Charcutopia Non-Refundable Deposits and Policies

Non-Refundable Deposit

• A 40% deposit is required to secure your order. The deposit is non-refundable and applies to all orders, ensuring your event date and items are reserved. The remaining balance must be paid 48 hours before delivery.
• The full payment is due at the time of placing your order if it is placed within 48 hours.
•  Payment must be completed at checkout to finalize your order. If any issues arise, we will contact you promptly to resolve them.

Order Changes

• Changes to your order  must be requested at least 2 days in advance. While we will do our best to accommodate changes, some adjustments may not be possible due to availability or scheduling constraints.

Cancellations

• If you cancel your order, the non-refundable deposit will be forfeited. Orders canceled within 2 days of the event may incur additional fees up to the full order value.

Pickup and Delivery Policies

• Customers are responsible for ensuring timely pickup or availability for delivery. If an order is not picked up or delivery is unsuccessful due to the recipient's unavailability, additional fees may apply.
• Delivery options are displayed at checkout based on your location. We strive to meet delivery times, but we cannot be held responsible for delays caused by unforeseen events.

Damage or Loss

• Charcutopia is not responsible for any loss or damage to products after pickup or delivery. Once the order is in your possession, proper storage and handling are your responsibility.

Refunds and Exchanges

• All sales are final. Due to the perishable nature of our products, we are unable to offer refunds or exchanges unless there is a verified quality issue.

   

• We respect your privacy and are committed to protecting your personal information. Any data collected through our website, such as your name, email, or order details, will be used solely for the purpose of fulfilling orders, improving services, or sending updates (if subscribed).
• We do not sell or share your information with third parties. 

• By using our website, you agree to abide by our terms and conditions. You may not use the site for any unlawful activities or in ways that could harm the website or others.
• Content on this site, including text, images, and logos, is the property of Charcutopia and may not be reproduced or distributed without written permission.

• Our website uses cookies to enhance your browsing experience and collect analytics to improve services. You can adjust your cookie preferences through your browser settings.

• Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

• We reserve the right to update or modify these policies at any time. Changes will be posted on this page, and continued use of the site indicates your acceptance of the revised policies.

Thank you for choosing Charcutopia! If you have any questions or concerns about these policies, please contact us at contact@charcutopia.com. We look forward to making your experience exceptional.